Afluencer billing FAQs are some of the most common account questions brands ask—especially when switching plans or managing subscriptions.
Whether you’re canceling, updating your billing info, or just trying to understand how the Free plan works, we’ve got you covered.
These questions come straight from our inbox—real brands, real billing concerns, and quick answers curated by our AI Afluencer Concierge. So if you’re unsure what happens to your Collabs when you cancel—or where to find an invoice—this guide has your answers.
- How do I cancel my Afluencer subscription?
- How Do I downgrade to the Free plan?
- Will I still get influencer applications on the Free Plan?
- How do I uninstall the Afluencer Shopify app?
- Why did I get charged after uninstalling the Shopify app?
- Can I remove my credit card from Afluencer?
- Where do I update my billing information?
- What happens to my Collabs if I cancel my Afluencer subscription?
- How do I get an invoice or receipt from Afluencer?
- How do I delete my Afluencer account?
How do I cancel my Afluencer subscription?
Afluencer billing FAQs wouldn’t be complete without a “cancel subscription” question. While we hate to see you cancel, we get it. When it’s time to take a break, you want the process to be smooth.
To cancel your subscription, head to My Account > Subscriptions > Cancel Plan. Follow the prompts until you see a confirmation message.
Important: Canceling your paid plan won’t delete your account. You’ll still be able to log in, view your dashboard, and even apply to Collabs if you’re on the Free plan.
If you’re stuck, you can always head to Afluencer’s AI Concierge for quick help or contact our very human, very helpful support team.
Afluencer billing FAQs: How Do I downgrade to the Free plan?
Yes, you can downgrade by canceling your current subscription—but the timing is important.
Just head to My Account > Subscriptions and click Cancel Plan. Once your current billing cycle ends, your account will automatically switch to the Free plan.
Your account will retain:
- 1 active Collab listing
- Access to incoming applications
- Basic profile visibility to influencers
But you’ll lose premium tools like:
- Creator search & outreach
- Multiple live Collabs
- Priority support
Simple. Flexible. Afluencer account FAQs – solved!
Will I still get influencer applications on the Free Plan?
Yes, you will. Many brands ask this when browsing Afluencer billing FAQs when switching plans.
On the Free plan, an unlimited number of influencers can still apply to your Collab. You’ll be able to review their applications, message them, and approve them, just like on a paid plan.
However, you won’t be able to manually invite more than one influencer per day from the directory. For that, you’ll need one of the premium options.
Want to see what the premium plans include? Check out this post.
How do I uninstall the Afluencer Shopify app?
This is mainly from brands switching platforms or adjusting their subscriptions.
To uninstall the Afluencer app from Shopify:
- Go to your Shopify admin dashboard
- Click Apps in the left menu
- Find Afluencer and click the trash/bin icon to remove it
That’s it. Shopify handles the app removal instantly.
Heads up: Uninstalling the app doesn’t cancel your Afluencer subscription. That’s managed separately under your Afluencer account in the Subscriptions tab.
Whether it’s general Afluencer account FAQs or Afluencer billing FAQs, our support team is available 7 days a week.
Why did I get charged after uninstalling the Shopify app?
Hey, I would be searching Afluencer billing FAQs too if this happened to me!
Here’s why it might happen:
- Shopify’s billing cycle: If you uninstall just after your billing date, Shopify may still include the full month’s charge.
- Pending charges: Some fees are pre-approved and may process even after uninstalling.
- No automatic proration: Partial month usage may still trigger a full charge through Shopify.
Next steps:
Go to Shopify Admin > Settings > Billing > View Invoices
Look for a charge from Afluencer
Email support@afluencer.com with your store name, charge date, and a quick note—we’ll help sort it out.
Can I remove my credit card from Afluencer?
Yes—but this is one of those Afluencer billing FAQs that has a catch.
If you’re currently subscribed to an active plan, Afluencer may require you to cancel your subscription first before removing the card completely. Once you do that, head to My Account > Billing and look for the option to remove your payment method.
If you don’t see it, reach out through the Concierge for help tied to your Afluencer account setup.
Where do I update my billing information?
You can update your billing info anytime from your dashboard. It’s one of the more straightforward Afluencer billing FAQs, but it’s worth walking through.
Go to My Account > Billing and put your new payment details under “Add New Payment Method.” From there, you can change your card details, billing address, and more, and delete the old one if it’s no longer valid.
Tip: Before switching plans, make sure your Afluencer account reflects the correct payment info to avoid any hiccups.
What happens to my Collabs if I cancel my Afluencer subscription?
Do I lose my Collabs if I cancel?
Nope—but here’s how it works. When you downgrade to the Free plan:
- Your Afluencer account stays active.
- You keep 1 live Collab—the rest are paused.
- All chats and applications are saved.
- You’ll still receive new applications to that one listing.
Tip: Choose your top Collab to keep running. You can reactivate others if you upgrade again later.
If you’re mid-campaign, it’s smart to finish things up before canceling, just to keep things smooth with your creators.
You can upgrade again anytime. No need to start from scratch. We love easy-fix Afluencer account FAQs!
Afluencer billing FAQs: How do I get an invoice or receipt from Afluencer?
Easy. You can download an invoice or receipt right from your Afluencer account.
- Log in via the app or website.
- Head to Billing or Subscriptions (the label may vary).
- Look for Transactions or Invoices.
- Find the payment, then click Download PDF or View Invoice.
Using Shopify? You can also get your invoice in your Shopify billing dashboard.
Can’t see the option or need something custom? Email us at support@afluencer.com with your brand name, payment date, and plan or Collab name. We’ll send your invoice straight over.
How do I delete my Afluencer account?
We don’t like to see this one in the Afluencer account FAQs. For obvious reasons… we want you to stay!
To delete your account:
- Log into your Afluencer account.
- Go to My Account > Security.
- Scroll down and click Delete Account.
- Hit Delete again to confirm.
Heads-up: This action is permanent. You’ll lose access to your Collabs, messages, and profile data. If you just want to pause things, consider switching to the Free plan instead.
Done and Dusted: Your Afluencer Billing FAQs Wrapped Up
Managing your plan doesn’t have to be a headache. With these Afluencer billing FAQs sorted, you’ve got the clarity you need to stay in control of your account.
Whether you’re switching plans, updating payment info, or saying goodbye (temporarily, we hope!), everything’s right where you need it.
And remember: if you’re ever unsure, reach out to our AI-powered Concierge, available 24/7 to help walk you through any step. Prefer a human touch? You can always contact our support team via email.